Stories
Slash Boxes
Comments
NOTE: use Perl; is on undef hiatus. You can read content, but you can't post it. More info will be forthcoming forthcomingly.

All the Perl that's Practical to Extract and Report

The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
 Full
 Abbreviated
 Hidden
More | Login | Reply
Loading... please wait.
  • Not to be too juvenile, but I'd have to say he started it. His first substantive comments are:

    "Wordpress can't process it's own RSS feeds" followed by "its nuts". That could be seen as a bit provocative, and is bound to get a bad response.

    The right way to do this would be to say something like ...

    "It seems like Wordpress can't process it's own RSS feeds", "I have a standard WP-MU install, and when I do X I get this error: ..."

    Straightforward description of the problem, with relevant details and an error mes

    • He is also doing too much of a "kick me" with his, "Hand me the abuse, as long as I get the answer" attitude.

      Were I in his position I would have started off with, "I can't get Wordpress to process its own RSS feeds." Then, "It keeps telling me, 'Could not find an RSS or ATOM feed at that URL.'" "I've read the documentation and tried everything I can think of." If nobody responds to that then follow up with, "Does anyone have any ideas?"

      He thinks he knows how to handle technical people. I think he's mistaken. Look at how far into the interaction he goes before he includes basic information such as the fact that he's using the basic wordpress, what the error is, or what he has done. Instead he fills in with social fluff which is intended to placate.

      But technical people won't respond to that. Technical people are looking for something specific - concrete information that they can process. Give them facts and a problem and they can go to town. Don't, and they are just spinning their wheels, wasting time. They don't like that. No matter how much you try to make them like it, they won't. As evidence I point to the fact that he has them already mad at him before he has provided them with a single useful fact about what he has done or what error he is getting!

      None of this is excuses the behaviour of said technical people. Technical people aren't always the most pleasan to deal with. But if you know how to handle them, you will avoid a lot of these situations.

      So be factual. Avoid emotion. Avoid stating any erroneous conclusions. Get useful technical information out there as fast as possible.

      This approach will annoy non-technical people. Add in the hello, good bye, and irrelevant colour for them. But technical people respond well to the direct approach that lets them go from 0 to being able to supply real help as quickly as possible.

      • Yup, I'd find him pretty annoying if he whined like that on a channel for a project I used.

        I've done it myself a couple of times, and felt stupid afterwoods, but at least I have the good sense to know at least the basics of what I'm using and being able to provide useful information.

        The main problem is that he clearly has no idea of how to troubleshoot problems - why is he doing this kind of stuff ? He's going to always have a hard time because 90% of IT is troubleshooting pro blems like that.

        --

        @JAPH = qw(Hacker Perl Another Just);
        print reverse @JAPH;
      • He is also doing too much of a "kick me" with his, "Hand me the abuse, as long as I get the answer" attitude.

        No kidding! I'm not impressed by the self-deprecation. It wouldn't make me treat a guy badly, but it does make it hard to take him seriously. At worst, it makes me think "He thinks I'm a jerk." It could be construed as a subtle insult.

        And the "I'll proclaim you God" crap would be religiously offensive to me if I were still the kind of guy who got offended religiously. (Calling myself God would be blasphemy in my religion, so calling me that is NOT a compliment to me in any way, shape, or form.) When y

        --
        J. David works really hard, has a passion for writing good software, and knows many of the world's best Perl programmers
        • It could be construed as a subtle insult.

          Given that the guy went out and posted this rant afterward, I'm inclined to believe it WAS a subtle insult. He was saying, "Yes, I know you guys are social cretins who aren't capable of treating anyone nicely." That appears to be what he believes. He wasn't willing to give them the same grace he wanted, forgiveness for acting like a jerk. He admits he acted like a jerk, and he expects it to be sweetly overlooked. So why can't he sweetly overlook their problems?

          His "Treat me like a jerk all you want, as

          --
          J. David works really hard, has a passion for writing good software, and knows many of the world's best Perl programmers