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All the Perl that's Practical to Extract and Report

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  • Hedging (Score:3, Insightful)

    "In 99.9% of the cases" is hedging, and hedging is a good thing. It shows that your customers have learned not to think in absolutes, And it gives you the opportunity to probe (which makes them think further). That's a far better situation then having them say "In 100% of the cases, No!", only to discover later--after you're well into implementation--that there's this messy little "Yes" case 0.1% of the time.
    • Re:Hedging (Score:3, Informative)

      Sometimes hedging is a good thing, particularly when it's from the motivations you've named. Other times it's a knee-jerk CYA reaction because saying "sometimes" means you can duck responsibility when someone later calls you on it. (No, I'm not bitter...)

      Of course, the counterattack for this is to pin them down on what "sometimes" means, how often it happens, how to recognize it, etc., as others have discussed here.