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NOTE: use Perl; is on undef hiatus. You can read content, but you can't post it. More info will be forthcoming forthcomingly.

All the Perl that's Practical to Extract and Report

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  • BTW, what module or technique are you talking abou that interfaces with Remedy? I'd like to create a command line utility to add quick notes to tickets in Remedy.
    • For what you're looking for you probably want the ARS.pm module (usually referred to as "ARSperl").

      The technique my coworker showed me was how to create an "ARTask" shortcut. It's basically a plain-text file record of a Remedy query. I'd been sending out an audit to certain people who couldn't access the records on the audit, so now I'm emailing them the canned query as an attachment. They open the attachment, and Remedy starts up automatically and runs the query. I'll send you details if you want.

      The strange thing about this technique is that you never actually have to access Remedy, because you're just writing a (possibly complex) query into a text file.

      --
      J. David works really hard, has a passion for writing good software, and knows many of the world's best Perl programmers