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Deal with it? (Score:1)
Seems like you do not want to "upset" the user, so continue to interact with he user via email. You would rather have the user interact with the other mechanism especially set up for bug reports. Since you are helping the situation at all on your own, just deal with it.
Some other people around here did encounter similar situation; try search for "user email bug report".
- parv
Re:Deal with it? (Score:1)
(Darn, is there no way to delete or edit one's own posts here? $@#% Above "you are helping" ... never mind, I will just rewrite the whole thing.)
Seems like you do not want to "upset" your user, so you continue to interact with he user via email. You would rather much prefer that the user interact with the other mechanism especially set up for bug reports. Since you are not helping the situation at all on your own, just deal with it.
Some other people around here did encounter similar situation; try a search for "user email bug report" or similar if you hadn't already.
- parv
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Re: (Score:1)
I'm not sure if I can, so, oh well :)
Well, what I can do at least, is sympathize - I've def. been on the other side - where, in a pinch I thought, "hey, I'll just email the author!", not realizing, even, that there may be a wiki, a forum, a mailing list a group of FAQ's and that the question I'm asking is one that's been asked a million times.
What I'd like to do is instead of going, "Hey, here's where to ask your questions...",
First go, "thanks and welcome to our little family - here's something to start yo