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Vote with your feet ! (Score:1)
There are 4 other mobile operators in the UK, 5 if you include '3' but their handsets are clunky. Vote with your feet, go elsewhere.
In a perverse way, you will not improve their service by bashing them until you get what you want. Their metric is market share. They will only change their customer service policy when their market share slips.
Actually getting a phone from them will indicate that their customer service must be adequate so there is no incentive for them to improve it !
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Re:Vote with your feet ! (Score:2)
This kind of forces my hand as cross-telco prices are so high and the talk time she has provided only applies to 02 and landlines.
@JAPH = qw(Hacker Perl Another Just);
print reverse @JAPH;