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All the Perl that's Practical to Extract and Report

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  • Not to be too juvenile, but I'd have to say he started it. His first substantive comments are:

    "Wordpress can't process it's own RSS feeds" followed by "its nuts". That could be seen as a bit provocative, and is bound to get a bad response.

    The right way to do this would be to say something like ...

    "It seems like Wordpress can't process it's own RSS feeds", "I have a standard WP-MU install, and when I do X I get this error: ..."

    Straightforward description of the problem, with relevant details and an error mes

    • Bollocks. Even when you use such flaccid words like 'it appears to' or 'it seems like' to soften a statement, fuckwads like those guys will still rip your head off and shit down your neck.
      • Whether providing tech support for free gives you leeway is bollocks or not, Dave’s central point is correct: the asker should have provided all relevant information and kept his tone neutral. At worst that would have given him a leg to stand on when complaining about the treatment he got; at best it would have gotten him the help he needed.

        • (And this is cold, results-oriented thinking, not even social competence. A robot would figure out that the most effective possible course of action is not to immediately drive the conversation into a ditch.)

      • hfb, true, which is why I tend to write "it doesn't work for me." Then they can feel free to blame you at first, and will be more likely to try to point out where you went wrong, and be more willing to accept blame themselves when they find out it was really their fault. :-)