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  • oh dear []

    oops [] (read the comments they are pretty realistic)

    seems o2 really are a bunch of sharks.


    @JAPH = qw(Hacker Perl Another Just);
    print reverse @JAPH;
    • Think as an ex employee of o2 online & a uni student with an o2 contract I need to wade in here. O2 the shop and o2 online are seperate companies thats why the shop couldnt help. The advisors just see a screen saying credit checked refused refer cust to equifax. That letter is an over exaggeration as the system does not let a customer stay on hold anywhere near that long and it is policy to offer a call back if it will take a long time to resolve. The advisors cant pass you around due to the type of phone system used so thats wrong but we cant help having to put you on hold sometimes to call other departments, like or the network services people and it is in your interest that we do. We have 1 team leader to about 12 people obviously they cant drop everything just because a customer wants to speak to them but what we do is give them all the details and they call the person back within 24 hours. The only time an advisor refuses a call back is when the manager says not to fill in a form and instead to inform the customer the manager will not and can not do any more than what they have just offered. Yes the sales team suck and yes sometimes we can not cancel orders but we dont trap minors with contracts. Though I can tell you how sick and tired I got of 12 year old brats calling to abuse us because they ran up huge bills on their parents bills and then their parents trying to blame the advisors for it. O2 were not trying to sucker anyone into a contract but once its in the system sometimes we have difficulty recalling the order after it goes outwith the warehouse. In the box it says, free returns label stick to box and put in the post, once received back money is automatically credited back to your account. Or when securicor try and deliver it simply refuse delivery. As for complaints, if you read the website or actually spoke to the advisors you would find every email you send with a complaint gets forwarded onto a complaints team and that we note everything you say down onto your personal information and pass complaints on to the appropriate people. Just because there is no direct contact doesn't mean it doesnt get taken seriously. It does seem sandra has been really unlucky and the order was either lost by securicor on the way back or there was some problem recording it back in stock. The advisors would have been running round for hours after her call cutting off the account and asking head office to ensure the correct money was added to the account to zero it and other such things. Right rant over sorry its so long but you all seem to forget it is not o2 that answers the phone but people. Hope that actually helped the problems as well. That job was the most stressful one Ive ever had and that included answering 999 calls. At least there they knew what their problem was and werent convinced you personally were to blame. Cheers
      • To be honest, o2 have frequently disappointed me. Nobody mentioned that the shop was a different company (its not *really*, they are all part of mm02, any boundaries are self-imposed for tax benefits, etc). The non-o2 shops were more helpful and courteus than the o2 shop (and had better offers).

        The website has had many issues with mozilla, and I only recently managed to read a news page with WAP without getting errors (through the 02 servers).

        Finally I have to call them to enable MMS on a phone that was


        @JAPH = qw(Hacker Perl Another Just);
        print reverse @JAPH;