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consumer reports (Score:1)
I generally avoid companies who've outsourced their support (for the reasons you describe above, not from some form of national pride or whatever!), but finding this out when you're shopping around for a service provider just isn't easy. (Word of mouth is the only way to discover it reliably I've found.)
Of course, it's a moot point in Ireland and the UK anyway, being stuck with monopoly telcos for many services
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