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  • So, I booked for me and my wife two years ago, however in the email confirmation her name came out as 'UNDEFINED UNDEFINED'.

    So after a call to Ryanair, I was told that I had entered UNDEFINED to be able to illegally change names later, and that their programs have no bugs! Never had any bugs and that they couldn't have any bugs. I was also told it was a program not software. I called back two days later to tell them to fuck off, however I had a redirect on file, they gave me a free dial number, I called them up and they said sorry, what is your wifes name, we will change it.

    I believe someone must have overheard and escalated it.

    What made it even more stupid is the fact that her name was on the credit card. I believe the javascript that copied the name from the credit card failed somehow. Since then we don't fly Ryanair. BA isn't so much more expensive and so much nicer!