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All the Perl that's Practical to Extract and Report

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  • by dws (341) on 2003.04.02 12:44 (#18688) Homepage Journal
    It's a good practice to stay neutral whenever you're committing something to virtual paper. Internal emails have a way of escaping into the wild. At some point during an exchange, someone might add something particularly insightful, and someone else will forward it to the customer, forgetting that there's some non-customer-friendly language deep in the email. At that point, it's hit-and-miss. Some customers appreciate having their problems pointed out, but will go ballistic if they feel they're being dissed.