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Best Buy demonstrates a simple relation (Score:1)

by pax (863) on 2002.06.07 13:36 (#9304)

You can have good customer service or good prices, but not both. Best Buy frequently has great prices, and is rather convenient, as the monstrous blue and yellow warehouses are just about everywhere. But they are universally understaffed in most categories except for idiots, where they have a distinct surplus.

I figure it this way: I'm sacrificing customer service for price. As long as I'm comfortable with the notion that the 5-10% lower price comes out of customer service, I can keep going to Best Buy.

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