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All the Perl that's Practical to Extract and Report

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  • That blows.

    In contrast, Netapp has a great system where you can input an alternate delivery address in your service ticket. When the system sees the alternate address, it even asks you if the address change is permanent or if it's just a one time change. It's a nice system that's designed with both the customer and process automation in mind. I wish all our vendors were that easy to deal with.