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All the Perl that's Practical to Extract and Report

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Tired of ignorant users 2 Comments More | Login | Reply /

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  • That's how emails to Tim Bunce about DBI seem to be handled, and I don't see a problem with that. Even if I see the bit about the mailing list in the AUTHORS section of PAR, I may be under the impression that I have to join the list, which I don't want to do. So emailing the author or filling out an RT ticket may seem to be the best way to just report the problem.

    • Exactly. You can simplify the workflow, in fact, by just replying with a note asking them to please not send you support questions directly and telling them that you are redirecting their question to the mailing list – which you then include in the list of recipients, making sure to quote the original mail in full. That boils the whole process down to a single action.

      It’s not rude to redirect them. If anyone is being rude, it’s them.

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