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All the Perl that's Practical to Extract and Report

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  • I had some trouble getting my Applecare registration recognized. I'd bought it about nine months in but didn't realize I had to register it (that's the problem with handing a customer a box) until I had a problem well after my normal warranty was up.

    1st call: Fax us your receipts and we'll have you registered within 72 hours.
    2nd call: You were told 72 hours? Oh dear.
    3rd call: Warranty department's got the stuff, waiting on them.
    4th call: Are you sure you faxed us your receipts?

    Is is at this point that I said the magic words:
    "I would like to speak to your manager, please."
    Lo! All was (eventually) fixed and my stomach lining was saved. Just make sure that you get the manager's name and a direct number.

    Other handy Applecare tips:

    The Apple Store can do some repairs on site, but if they can't and you have to ship your machine off to Apple find a certified Apple retailer that has been in business for a long time and send all your warranty repair work through them. They will have years of experience working around Apple's new found stupidity and the appropriate level of jilted bitterness to take advantage of it. Many of these folks used to do brisk business in repair until Apple took away their business. They also might offer an inexpensive backup service since Apple is no longer guaranteeing that they might not wave a bar magnet across your hard drive in the course of repair. Tekserv in NYC, CMU Repair Store in Pittsburgh and Mac Force in Portland are three I can personally recommend.

    Always buy Applecare on laptops. Apple laptops are a pain in the ass to crack open and nearly impossible to get parts for (Apple won't sell them in the US or let them be resold). pbparts.com is about your only hope but note that an LCD for an iBook is $450! New logic board $750! I've had my iBook fail on me three times in a little less than two years (three logic board failures plus a cracked power jack). I have gotten more than my money's worth.