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  • We might go to the cinema again today and demand our money back.
    As the theatre owner, I'd be a little wary of such a claim. Had it been made in real time, I'd be happy to refund your tickets, but the day after seems... odd.
    • Randal L. Schwartz
    • Stonehenge
    • seems... odd

      But there's a reason, which is the fact that I was so upset with the situation that I could barely speak properly (I complained to one of the guys working there, but didn't say much and left; he didn't say a word and proceeded to the room I had abandoned).

      I only complained once in a theatre, and I did it the following day (btw, that was the only time I ever complained of anything).

      The guy I complained about?

      He was fired.

      Anyway, I assume there had been more complaints regarding that guy, because he was really rude when attending people (he made me look like a liar in front of a bunch of people). And, frankly, I think they do better without that guy, as at least four of us started going to a different theatre because of him. They probably lost some other customers too, because of him.

      If I do decide to complain, I will. If they don't do anything about it (such as giving me my money back), I might request the "complaints book" (available in every commercial establishment in Portugal). If they refuse to give it to me, I am entitled to the right of calling the police, demanding the book and issue an additional complaint regarding the fact that they did not provide me the book as I requested.

      I don't know how these things work in the states, but usually theatre managers in Portugal are quite fond of solving matters the easiest way, especially because a certain number of complaints (not a big one, I think) can make the establishment close. Permanently.

      • usually theatre managers in Portugal are quite fond of solving matters the easiest way

        And if this one isn't, I'll simply never go there again and I'll do my best to keep people I know from going.

        • But the whole theatre?

          I tried to reply to the root node ... but failed to find the link. I guess this will do ... anyhoo

          Next time that happens, just politely query everyone in the audience: "Hey? Does anyone know how to unjam a jammed gun?" I think it's still legal to fire off some warning shots in Texas, but that's Texas.