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  • Is there any reason that you must have an O2 phone ?

    There are 4 other mobile operators in the UK, 5 if you include '3' but their handsets are clunky. Vote with your feet, go elsewhere.

    In a perverse way, you will not improve their service by bashing them until you get what you want. Their metric is market share. They will only change their customer service policy when their market share slips.

    Actually getting a phone from them will indicate that their customer service must be adequate so there is no incen