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All the Perl that's Practical to Extract and Report

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  • I have a Dell. I had a problem. I called Dell and get a rep in India. I send an email and I get an answer that contains "things to try". I do, they don't work, I send an email. I get an email from another rep because the first rep is off now (time zone difference you see). I go through the whole thing again. Three different times. Finally I get pissed and they come up with the solution. A swap of hardware. They say it will be two days. Cool. Two days later I take a day off to be home for "the swap". It was

  • The wireless mouse was introduced less than a year ago. I will attempt to confront them with this information, as evidence that my mouse is within its warranty.

    They are probably institutionally incapable of making that leap of logic, but if you speak to an individual said individual can probably handle it. I had the same problem several years ago on a Blue and White desktop G3 with a mail-in offer for an internal Zip drive. They declined my offer since the date was not on the receipt I sent them. I c

    J. David works really hard, has a passion for writing good software, and knows many of the world's best Perl programmers
  • I had some trouble getting my Applecare registration recognized. I'd bought it about nine months in but didn't realize I had to register it (that's the problem with handing a customer a box) until I had a problem well after my normal warranty was up.

    1st call: Fax us your receipts and we'll have you registered within 72 hours.
    2nd call: You were told 72 hours? Oh dear.
    3rd call: Warranty department's got the stuff, waiting on them.
    4th call: Are you sure you faxed us your receipts?

    Is is at this point th