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Not just Apple my friend (Score:1)
I have a Dell. I had a problem. I called Dell and get a rep in India. I send an email and I get an answer that contains "things to try". I do, they don't work, I send an email. I get an email from another rep because the first rep is off now (time zone difference you see). I go through the whole thing again. Three different times. Finally I get pissed and they come up with the solution. A swap of hardware. They say it will be two days. Cool. Two days later I take a day off to be home for "the swap". It was two days INDIA time. They came the next day when I wasn't home. Finally it got settled.
I have worked with Apple care. And it was not that painful in comparison.
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