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All the Perl that's Practical to Extract and Report

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  • 1. Always be exceedingly friendly to people

    2. Double and triple check everything with customer service people, and have them cross check things whatever the previous person who sent you to them told you. If they start to get frustrated with the extra work for them, play vulnerable and switch to sob story mode. You hate to impose these extra double checks on them, but if something isn't right you are a long way from home and screwed.

    3. Wherever possible, get the previous person in your epic to speak directly to the next person they send you to. This is most useful when being bounced around call centres. Instead of redirecting your call to some other department, you (nicely) ask if they can call the other people and explain your situation before handing you off.