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NOTE: use Perl; is on undef hiatus. You can read content, but you can't post it. More info will be forthcoming forthcomingly.

All the Perl that's Practical to Extract and Report

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Use the damned request tracker! 2 Comments More | Login | Reply /

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  • Although I've never tried reporting a suspected bug - In fact if I can't get something to work, my first thought is that it's a PEBKAC error, not a problem in the software;) - I imagine some people are afraid to have their own misunderstanding officialy logged for eveyone to see and giggle at.
    • >
      > I imagine some people are afraid to have their own misunderstanding officialy logged for eveyone to see and giggle at.
      >

      I think this is significant. In my own department I introduced RT for sys admin support requests. Another closely associated department liked it, but also wanted to have all comments and replies cc-ed to the mailing list that everyone was on.

      The result was that staff stopped using it on their own unless directed by management to submit a ticket. Management continued to use
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