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All the Perl that's Practical to Extract and Report

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  • They're making money on all the calls they forwarding for you. It's a profit centre!


  • They really should have just outsourced this stuff to Wales or Scotland instead.
    Then you'd really see some comprehension problems! <ducking>
  • I'm mystified as to why the difficulty of getting customer support isn't a top priority in reviews.

    I generally avoid companies who've outsourced their support (for the reasons you describe above, not from some form of national pride or whatever!), but finding this out when you're shopping around for a service provider just isn't easy. (Word of mouth is the only way to discover it reliably I've found.)

    Of course, it's a moot point in Ireland and the UK anyway, being stuck with monopoly telcos for many ser
  • Of course it's saving them money! When the customer gets frustrated about their support calls time after time they eventually learn not to bother. Simple, isn't it? Everybody wins! Wait, what?