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All the Perl that's Practical to Extract and Report

RT 3.0 Released

posted by ziggy on 2003.03.24 13:53   Printer-friendly
jesse writes "It gives me great pleasure to announce the immediate availability of RT 3.0.0. This release represents over a year of work extending and enhancing RT 2.0 by Best Practical staff and volunteers. You can download this release at: "
This is a significant new release with major new features, including:
  • The new web interface is prettier, easier to use and also more standards compliant.
  • RT now includes a flexible "approvals" system that lets you define site-specific policies to require approval before certain classes of ticket can be resolved.
  • The mail gateway has been rebuilt to use an RPC mechanism to talk to your RT server, rather than needing to run setgid on your RT server.
  • Groups and access control have been completely reworked.
  • Group membership is now recursive, so you can create groups which contain other groups.
  • The installation process has been overhauled. Autoconf (./configure) make installation easier than ever before.
  • Users can now delegate their rights to other users.
  • Full "custom field" support has replaced RT 2.0's "keywords".
  • Custom fields can now contain arbitrary text, as well as "Select from list".
  • RT now stores all data as Unicode internally, so it's much easier to work with multiple languages.
  • RT's core and web interface has been fully internationalized. RT now speaks: English, French, German, Spanish, Portuguese, Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese, and Simplified Chinese.
  • RT even easier to extend than ever before: The API is much better documented, the web interface includes a new "Callbacks" mechanism to let you embed your own components without touching a line of RT's source code. The core libraries include a new "Overlay" system to let you override RT's core functionality at the subroutine level.
  • The 'scrips' system is even more powerful. Now administrators can create custom scrips right from RT's web interface.
  • RT 3.0 is much better tested than any previous release of RT. Each release must pass a suite of over 750 tests before being released to the public.
  • There's a full manual (currently available in draft form at
  • And, of course, there's lots more.

A beta-quality tool to import data from an RT 2.0 instance into fresh RT instance is available at:

More comprehensive versions of this import tool will become available in the coming weeks.

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  • Hi, i would like to see some screenshots of the 3.0 release before i'm installing it :-) regards,

  • Congratulations Jesse. You know that we use RT for tracking todos, inquiries, bugs and more at It's so very cool. Managing the infrastructure that Robert and I take care of would be next to impossible without RT.

    I'm very much looking forward to Robert upgrading our RT. :-)

      - ask

    -- ask bjoern hansen [], !try; do();

  • Don't you hate it when you see a long post about something, and they use so many acronyms that you can not for the life of you figure out what they are saying?

    Is it fair to say that RT == "Request Tracker" ?