use Perl Log In
RT 3.0 Released
jesse writes "It gives me great pleasure to announce the immediate availability of
RT 3.0.0. This release represents over a year of work extending and
enhancing RT 2.0 by Best Practical staff and volunteers. You can download this release at:
http://bestpractical.com/pub/rt/release/rt-3-0-0.tar.gz
"
This is a significant new release with major new features, including:
- The new web interface is prettier, easier to use and also more standards compliant.
- RT now includes a flexible "approvals" system that lets you define site-specific policies to require approval before certain classes of ticket can be resolved.
- The mail gateway has been rebuilt to use an RPC mechanism to talk to your RT server, rather than needing to run setgid on your RT server.
- Groups and access control have been completely reworked.
- Group membership is now recursive, so you can create groups which contain other groups.
- The installation process has been overhauled. Autoconf (./configure) make installation easier than ever before.
- Users can now delegate their rights to other users.
- Full "custom field" support has replaced RT 2.0's "keywords".
- Custom fields can now contain arbitrary text, as well as "Select from list".
- RT now stores all data as Unicode internally, so it's much easier to work with multiple languages.
- RT's core and web interface has been fully internationalized. RT now speaks: English, French, German, Spanish, Portuguese, Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese, and Simplified Chinese.
- RT even easier to extend than ever before: The API is much better documented, the web interface includes a new "Callbacks" mechanism to let you embed your own components without touching a line of RT's source code. The core libraries include a new "Overlay" system to let you override RT's core functionality at the subroutine level.
- The 'scrips' system is even more powerful. Now administrators can create custom scrips right from RT's web interface.
- RT 3.0 is much better tested than any previous release of RT. Each release must pass a suite of over 750 tests before being released to the public.
- There's a full manual (currently available in draft form at http://bestpractical.com/rt/docs.html)
- And, of course, there's lots more.
A beta-quality tool to import data from an RT 2.0 instance into
fresh RT instance is available at:
http://bestpractical.com/pub/rt/devel/rt2-to-rt3-v1.6.tar.gz
More comprehensive versions of this import tool will become available in the coming weeks.
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
screenshots (Score:1)
Re:screenshots (Score:2, Informative)
http://www.bestpractical.com/rt/draftmanual.pdf
Re:screenshots (Score:1)
You can see RT3 in action. It is currently being used to track bugs [fsck.com] in RT. You can also see the demo site [fsck.com], which is still running a release candidate, login as user guest, password guest.
You can see yet another instance in use at Elixus [elixus.org].
Re:screenshots (Score:1)
Very cool! (Score:2)
Congratulations Jesse. You know that we use RT for tracking todos, inquiries, bugs and more at perl.org. It's so very cool. Managing the perl.org infrastructure that Robert and I take care of would be next to impossible without RT.
I'm very much looking forward to Robert upgrading our RT.
- ask
-- ask bjoern hansen [askbjoernhansen.com], !try; do();
RT = Request Tracker (?) (Score:1)
Is it fair to say that RT == "Request Tracker" ?
Bye!