Now, I know who I'm dealing with, and I understand the sentiment she is expressing. It's not the oversimplified, knee-jerk jingoistic lament that all tech jobs will eventually all move offshore where everyone works for 1/10th the cost and does 3x the work. It's about the frustration of dealing with outsourced, offshore tech support: hard to understand accents (on both sides of the line), inability to actually fix anything, and wasting all that time on the phone when there is no resolution at the end of it all.
Outsourcing call centers can work, but only when both people understand each other and there is an acceptable resolution at the end of the call. But this is most emphatically not the general experience today with tech support call centers in Lower Elbonia.
So, why are all of these call centers moving offshore? Because they save money. Why do they save money? Not because the Elbonians staff costs less, but because they train customers to stop calling tech support.
Sneaky. Very sneaky.