Seems like everyone and their cat has a reason to complain about O'Reilly these days:
Someone just pegged my bogometer today lamenting that O'Reilly should have an upgrade program to help out customers who purchased an earlier edition of, say The Perl Cookbook.
I have my issues with O'Reilly, but all of them are bikeshed-grade details. Whenever one of those bikesheds gets a little irksome, I mention it to the O'Reilly staff who either say "that's a great idea, we should do that", point out the many other factors they need to keep balanced as a profitable business, or chime in that other customers have similar complains (and they're already in the process of addressing the issue).
O'Reilly's relationship with their customers is beyond reproach. And I'm tired of hearing people gripe about them.
</rant>
Update: 2003-09-05 Although I meant to list these gripes rhetorically, gnat has kindly addressed the complaints listed above. Thanks, gnat!
ora (Score:2)
One Possible Answer (Score:1)
Running a business successfully is difficult. You have to balanced potential and actual customers with available resources. It's much cheaper, per book, to publish one book that sells ten thousand copies than to publish ten books that each sell one thousand copies.
(all figures are made up and should not be taken to reflect any actual books)
Re:One Possible Answer (Score:2)
The really irksome bit are those who complain that ORA should do something, like offer upgrade rebates, and ignore the fact that ORA has done it for years.
(purchase 'book "Programming Lisp") (Score:1)
Re:(purchase 'book "Programming Lisp") (Score:1)
Re:(purchase 'book "Programming Lisp") (Score:1)
Re:(purchase 'book "Programming Lisp") (Score:1)
Expensive - yes but (Score:2)