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schwern (1528)

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Schwern can destroy CPAN at his whim.

Journal of schwern (1528)

Wednesday December 05, 2007
11:28 PM

RT sort by severity hacks

[ #35052 ]

In my last post I talked about a script I wrote using the RT REST interface to get "sort by severity" functionality. My script was primitive and slow. Fortunately, the lazyweb worked and to fantastic and very Web 2.0 solutions were posted. I wanted to highlight them here.

First is link's alternative queue interface presumably using the REST interface behind the scenes. I really like this idea (even if it is ass slow right now) as it opens up the possibility of using as a remote database and writing your own interface on top of it. I'd love to see this idea explored further.

Then Yanick offered a GreaseMonkey script to put sort-by-severity right into RtSeverityOrdering. If you've never used GreaseMonkey, it's a Mozilla plugin that allows you to inject your own Javascript into web pages of your choice giving you total control over how a web page behaves. I'm also using PJF's plugin to add Digg and Technorati links to dragging Slashcode into the Web 2.0 whether it likes it or not.

Fantastic work, guys. Lazyweb++

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