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runrig (3385)

runrig
  dougwNO@SPAMcpan.org

Just another perl hacker somewhere near Disneyland

I have this homenode [perlmonks.org] of little consequence on Perl Monks [perlmonks.org] that you probably have no interest in whatsoever.

I also have some modules [cpan.org] on CPAN [cpan.org] some of which are marginally [cpan.org] more [cpan.org] useful [cpan.org] than others.

Journal of runrig (3385)

Friday March 20, 2009
03:29 PM

Support gauntlet

[ #38675 ]

When you're able to re-create a bug in a 3rd party app, you may think that the hard part is over. Just submit your bug to support, along with a test case, and you're done.

Nope.

Now you need to get the first-level support to understand what the problem is, and is not. Then you need to explain to the 2nd level support what the problem is, and is not. Then you need to get them to actually follow the instructions in your test case. The test case involved perl. It was my mistake assuming that they actually know how to use perl. I'm pretty sure that they do use perl, but when they ask "Can you send us the DBI library", I have doubts. I'm still waiting for them to tell me that it's a feature, not a bug.

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