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rjbs (4671)

rjbs
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I'm a Perl coder living in Bethlehem, PA and working Philadelphia. I'm a philosopher and theologan by training, but I was shocked to learn upon my graduation that these skills don't have many associated careers. Now I write code.

Journal of rjbs (4671)

Friday October 17, 2008
09:06 PM

american express sends me mixed messages

[ #37690 ]

In general, I am a very, very happy cardholder. Just recently, when my EVDO modem died, American Express paid for me to replace it with nearly no questions asked. That saved me about $250, since the modem had just gone out of warranty. That pays for over half my annual membership. They also paid for some MacBook repairs earlier this year, which was a real plus.

Then again, I just got a letter that the "domestic companion airfare program" has been discontinued. This was the program that said that when flying within the country, I could get a free ticket when purchasing one at their normal prices. When going to YAPC in Chicago, this saved us about $400. It's really the reason I decided to upgrade to a platinum card.

Now, instead of being able to travel for less, I have to hope for my electronics to fail to recoup the cost of membership.

It's annoying to lose such a great program, but... I still really like my American Express.

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  • > [...] I have to hope for my electronics to fail to recoup
    > the cost of membership.

    Darn, hot tea was about to come out my nose when I read that!

    --
    - parv
  • ...it is, or more to the point, was when I was travelling a lot, the concierge service.

    It was very convenient to be able to pick up the phone and get someone to decide where I should eat without having to do anything. "What should I eat" on the first night of arriving in a city prior to having my amex more often than not involved a room service club sandwich. Also the travel insurance on the UK American Express was amazing.

    I've not considered the electronics angle before, but perhaps I should now that I'm

    • Tell me more about the concierge! I have often thought it sounded great, but... what else do you get out of it? I assume that it's all free except for actual services rendered?

      --
      rjbs
      • Indeed it is all free except for the service rendered - most often you pay for the service to the provider directly and not to Amex.

        As a non-travelling example, one morning I woke up and decided that my wife and I had been working pretty hard, and we needed to chill out and have some fun.

        I picked up the phone to the amex concierge and said that I'd like to take my wife to a musical. Within a couple of hours of starting this process I had the show tickets arranged, a chauffeured car to pick her up, a store