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rjbs (4671)

rjbs
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http://rjbs.manxome.org/
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I'm a Perl coder living in Bethlehem, PA and working Philadelphia. I'm a philosopher and theologan by training, but I was shocked to learn upon my graduation that these skills don't have many associated careers. Now I write code.

Journal of rjbs (4671)

Friday October 07, 2005
08:34 AM

all bug trackers suck (bugzilla sucks most)

[ #27058 ]

Actually, I'm sure Bugzilla is better than some things. I wrote a ticket tracker at IQE. I think most small business programmers write a ticket system at some point. Mine was sort of complicated, in a good way. If the code hadn't sucked, I'd release it. I think I'd like to get really good with RT instead, though.

Anyway, I hate Bugzilla. We use it at work, and it utterly blows.

I wanted to change my normal search for "what should I do?" to exclude blocked bugs. I can't work on them, so don't show them to me. Well, none of the search options seemed to make this work.

"where bugs this depends on is equal to ''" eliminated nothing.

"where bugs this depends doesn't contain regex \d" eliminated way too much.

Other likely candidates failed. Finally, I found the Mozilla IRC channel, where I asked about this. I was told to make a positive search: "where bugs this depends" contains something, and then mark that boolean condition as "use negation."

"Thanks," I said, "but now I'm just more annoyed that I can't just search normally with the existing tools."

"Well," says the guy, "there's a patch to search for a field being empty, but the right way is to chart the search logic if you are doing fancy stuff, and that means you use the negation feature."

So, in Bugzilla, wanting to know the bugs you can actually work on is "fancy stuff."

FYIQ.

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  • That's a good hate. You might like We.Hates-Software.com [hates-software.com], there's lot's of good hate there, too. Not really a support group, more like a Bit^W ... um, a complaint session.
  • when I last used bugzilla at work I spent a day or two building new default pages and replacing the big search/query page with something much simpler (you could still navigate to that page if you needed it iirc, but nobody ever did).

    really there is no excuse for anybody with half an ounce of perl skill to not hack bugzilla into exactly what you need. for that reason I have started a CDBI framework that provides nice standardised OO access to bugzilla, email me if interested as it's not on cpan yet.
    --

    @JAPH = qw(Hacker Perl Another Just);
    print reverse @JAPH;