My ISP's performance on the cable modem has been really bad the last two days. So bad that I actually switched to my landline modem. I called them after getting no word back on my support email for many hours, and they said they are working on the problem. I finally get email response, and they ask if I could go to my Start menu (ha!) and run a traceroute/ping to isolate the problem. NO I CAN'T BECAUSE I HAD TO SWITCH TO MY LANDLINE MODEM. Ahem.