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pudge (1)

pudge
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Journal of pudge (1)

Monday April 28, 2003
03:22 PM

Apple Morons

[ #11891 ]

Like many people, I have been trying to access the new iTunes Music Service today, and have been having problems getting connected. I tried to enable 1-click ordering, and Apple kept responding that there is a problem, to try again later. So I do.

But iTunes keeps reporing that there is a problem and to try again later, as it has been saying with many other "pages" on the site. So I keep trying every 5-10 minutes.

My bank calls me a few minutes ago, tells me that Apple has tried to do something with the account 16 times, and wants to know if our card got stolen.

Yay, Apple.

[Update: it works now. Yay, Apple!]

Now Playing: Symphony No. 40 - Allegro assai - Wolfgang Amadeus Mozart (Symphony No. 35 & No. 40)

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  • Apple's done a reasonably good job in testing some of the major components of their online presence. QuickTime movie previews are pretty well cached, the store is pretty responsive, and softwareupdate doesn't feel sluggish.

    But there's a huge difference between selling a few hundred computers per day (each in the $1K-$3K range), and selling a few thousand tracks per day (for $1 each). Doubly so when browsing to find a track requires significantly more mouse clicks to eval/purchase.

    Somehow, I think Appl

    • I wasn't even buying anything (I know they still need to run the number and all). I was just registering with the service with an existing account. They already had my card number, I didn't even need to give it to them (as I had input it for other 1-click services for Apple).
      • The problem isn't only with registration. There are massive problems even browsing. In the browse window, I was able to see a handful of artists for a specific genre, but I never got a list of albums to come up. Browsing the wizzy interface had some problems; most of the front pages per genre would come up, but anything more complicated (like scrolling through the CD covers) wouldn't return anything.

        And it's not like it's transmitting a lot of data. I'm running netmonitor, and there was virtually no t

        • Re:Stress Testing (Score:3, Interesting)

          Yes, but that doesn't adequately explain 16 times connecting to my bank to verify my credit card number, or whatever they were doing.

          I think these problems are why Apple has taken iTunes 4 offline. You can't download it anymore.
          • Yes, but that doesn't adequately explain 16 times connecting to my bank to verify my credit card number, or whatever they were doing.
            Yep, a rather extreme example of a "rough spot". :-)

            Look on the bright side -- now you have a legitimate reason to complain and make a fuss until they give you the two dozen tracks you so rightly deserve. :-)