On ziggy's recommendation I've been reading Software Craftsmanship by Pete McBreen, and I'm loving it. At the heart of the book is a challenge to programmers, managers and customers and It's one I'm more than happy to take up.
However, that's not what this is about (well, not directly anyway). The book got me thinking about what the customer's experience of working with a craftsman is. And I remembered George's table.
George was my wife's father. He was a lovely man, occasionally boring, but wise and above all interested. He died a few years ago, and left Gill a tidy parcel of money and she decided that she wanted to use that to buy something to remember him by. Something permanent and, importantly, something useful. Furniture was the obvious choice, but what? Then we moved into our new house and realised that what we needed in the dining room was a really long table. Not the sort of thing you could buy off the peg.
At first we thought of scouring antique shops, but then one of us had the idea of commissioning something. So, we started looking for craftsmen.
Craftsmen are both easy and hard to find. There's any number of hacks who'll knock out a pine table and call what they do craftsmanship, but true craft is a rarer commodity. Eventually we found a few, and went visiting. We went to see the people on our shortlist and started off by looking in their showrooms and portfolios of previous work and if we didn't like what we saw, we went on to the next.
Eventually we visited someone whose work seemed in tune with what we liked, so we went to talk to him (he was in his workshop with a couple of his 'lads' who were working on a piece of furniture.) We talked about what we wanted (long table, not pine, English wood would be nice, probably not oak). He showed us a few pieces of work in various different woods, we took a stroll 'round the timber yard out back where the boards were seasoning, and settled on Elm.
Then he made a suggestion which suprised and pleased us. Before he took the commission, he wanted to come and see where it was going to go so he could get a better feel for the scale required (he'd never made anything this big before).
A few weeks later he paid a visit and we showed him 'round the house before sitting down at the kitchen table with mugs of tea and he sketched a couple of ideas out (not quite on the back of an envelope) while we chipped in with suggestions. And then, on the basis of a rough sketch, we shook hands on the deal and he went off and made George's table for us. And it was, and still is a delight.
"But how does that relate to software craftsmanship?"
Hmm... in the first draft of this, I spelled the answer out, but on reflection I'm going to leave you to draw your own conclusions. You're intelligent people, I'm sure you'll Get It.