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lilstevey (4628)

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  • Heinekin
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Journal of lilstevey (4628)

Tuesday April 04, 2006
05:53 AM

More online shopping wisdom

[ #29207 ]
I placed an order with for a new processor and windows XP ( I resent paying for it but unfortuantely as an honest person with a crunked up windows 98 box I don't have too many options ).

I was most suprised to recieve the following email:

Dear ...............

Thank you for your order placed on .........

**Please note that if you do not action this email within 5 working days we will not be able to process this order and will cancel it on your behalf.**

Please e-mail the following details to:

1) The address to which your credit/debit card is registered.
2) A land line telephone number at which you can be contacted.
3) Full confirmation of delivery address including recipient’s name, company name if applicable and relationship with this address.

Please ensure you check your details online before emailing us, if you find that amendments are needed please do as follows:

Log on to your online account, in the account options section select the ‘edit contact details’ option to amend your card registered address, To change your delivery address select the ‘manage addresses’ option. Once you have made these amendments (if applicable) please e-mail us with the correct information to enable us to complete the processing of your order.

We use information provided by your card issuer to ensure the details that you have provided when placing your order are correct. We apologise for any inconvenience you have experienced, however these checks are put in place to ensure card holder protection is at a maximum and to reduce the incidence of fraud.

Thank you for your co-operation.


Card Security Department PLC

Note: Our current response time to emails is 8 working hours.

After asking for an explanation, and pointing out my opinions on how such practices contribute towards a false sense of email security, I waited for a few hours, after which I cancelled it, giving a full reason. Given the automated response I received of the cancellation, I doubt anyone paid any attention.


We can now confirm that your order has now been cancelled.

We are sorry for any delay or inconvenience that you have been caused.

Thanks and regards, customer services team

This response has been automatically generated to answer your query more efficiently, If you feel it has not then please revisit our contact us section and from the options select "NOT Listed above".
Further standard footer deleted

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