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jhorwitz (4227)

jhorwitz
  reversethis-{gro.gnihsams} {ta} {ffej}
http://www.smashing.org/

System administrator, Perl hacker, author of "Unix System Management Primer Plus" (SAMS 2003), mod_parrot, extproc_perl, Authen::Krb4, Authen::Krb5.

Journal of jhorwitz (4227)

Wednesday July 23, 2003
12:24 PM

TECH SUPPORT!

[ #13646 ]
I just spent 90 minutes on the phone with a certain major hardware vendor (no, not Sun -- I *like* them strangely enough). Three departments, two trouble ticket system failures, and two separate case numbers later, they're sending out an engineer to look at a drive failure in my tape library. And this is their commercial contract support -- I fear for their consumer market.
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