Yet another reason I like my new boss: she mentioned this morning that the group I'm now in is planning on implementing a request system in the future, and when I mentioned I knew of two open source applications that might fit the bill, she asked me to investigate them. So, now I'm looking into buzilla and rt in detail for the first time, and it's part of my job, to boot.
So, anyone got any suggestions about what might be better suited for a small programming/admin shop looking to bring order to the chaos? Is there anything out there besides rt and bugzilla I should be looking at? Anyone want to just take the opportunity to gush about how much rt (or bugzilla) has meant to them in their day to day work?