Personally, I'm all for deregulation of utility companies. But if we're going to regulate them anyway, can't we enforce legal standards for online payment websites? I can't pay my bill for Public Utility X tonight because it doesn't work with either Netscape 4.7 or IE for Macintosh. Hmm...I guess I could put Windows on that Intel at my feet. Of course, that would obliterate my Linux installation, and it's a moot point anyway since the power supply died Tuesday.
Honestly, it's so easy to write a secure CGI application that works with any browser. The only time you wind up with a nonportable webapp is when you try to do something special. Online management of accounts and secure transactions isn't special; it's textbook.
Since we're regulating the utilities anyway, shouldn't it be illegal to design an incompetent website like this? Isn't it discriminatory or something?
I could've written their payment site in a week, and it would have been better.