Journal: What customers want on 2009.07.08 18:38
For several years, I've worked on projects that provide software to OEMs to help them build final products with our hardware. I write tests for the software, and often perform root-cause analysis when the tests fail. On one hand, my job is to catch quality problems before our software is released, standing up for our customers to make sure they really get our best work (at times having to use the phrase "How will our customers like this behavior?"). On the other hand, I'm a customer for inter
