Didn't have a bad day today.
I picked up my buddy and his wife at the airport. Now they can take care of their dogs and house.
I even got a rudimentary notification system in place. Right now it just sends an email to the support address if no ticket has an owner. It uses a cron job that runs a check of triggers every 15 minutes.
I'll be looking into database triggers and an maybe an event based system. POE is event based isn't it? Sounds like a good reason to dig around in that code.
I have a few other odds and ends that aren't too difficult to implement, just need to find the time and do it (mostly info/ui type of stuff).