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geoff (2013)

  reversethis-{gro ... om} {ta} {ffoeg}

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Journal of geoff (2013)

Tuesday September 27, 2005
09:34 AM

on users

[ #26897 ]
so, I just went a few rounds with a user getting WebService-CaptchasDotNet working while running in taint mode. not the world's most important module, but something that is apparently being used and needing fixing.

as it turns out, the user didn't know much about perl - didn't know about PREFIX or use lib to manage local installs on a hosted machine, for example - so I gave him a few pointers along the way, in addition to fixing my module so it worked for him. in truth, I really didn't do much, and I was kinda embarrassed that it took two iterations to fix the problem. but it's all in a day's work for most of us here in the open source world, right?

>>0.05 just uploaded to CPAN, and should appear around the world tomorrow.
>>sorry it took so much effort to get this working for you...
> Please, no apologies. Thank you so much, you've been more responsive and
> helpful that I ever imagined.

I think I'm a little sad that the default user state is that they think they'll be alone when using code from CPAN or other open source projects.

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  • You're assuming his attitude is based on his open source expectation. Without any more detail, I'd be more likely to assume his attitude is based on his experience with purchased stuff. Do you think he would have gotten that kind of response from the .Net developers if the problem was on that side?
  • When I use stuff from CPAN and find bugs, I report them. When the actual author emails me back to talk me through the problem and then fixes it, I am always surprised since I usually think "the author is busy" and so a bug report is enough for me.
  • I agree with the others that this is not necessarily reflective of prior experience with “open source” any more than it might be reflective of experience with “software projects” or with “closed source” or “packaged products” or any other collective. How do you know it’s the particularly collective you associate with? That’s merely your bias, if you ask.

    It might even be reflective of no experience at all.

    I’ve been vanity searching the web