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gav (2710)

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Hacker in NYC.

Journal of gav (2710)

Friday October 26, 2007
07:58 PM

Customer Service

[ #34757 ]
In my inbox today:

Dear TiVo® Customer,
Yikes! We hate to be the bearer of bad news, but...

It seems that when I moved in the beginning of December 2005 instead of canceling my TiVo service I got a 3 month credit and ended up paying the $12.95 until May 2007 when I happened to cancel the credit card they used for automatic billing.

Now I owe them $12.95 for the month that they couldn't bill, even though they admit that my TiVo unit didn't transmit anything to them after November 24th 2005. As TiVo are all about customer service they gave me two options-- pay or go to collections. They are unable to issue a credit for the month that they were unable to charge me for the service I wasn't using.

I guess I'll have fun fighting the collections agency.

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