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gav (2710)

gav
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http://www.estey.com/
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Hacker in NYC.

Journal of gav (2710)

Tuesday March 23, 2004
05:15 PM

Troublesome Clients

[ #18030 ]

As seen on Fast Company Now, results from a survey dealing with troublesome clients. The top five challenges:

  • Exhausting to deal with - 63%
  • Impossible to please - 51%
  • Kept trying to get free advice - 46%
  • Whiny, complaining, always negative - 41%
  • Asked for changes after project supposedly finished - 40%
  • Emotionally unstable - 28%

The working relationship with a client is important, clients who are a major PITA are much less likely to get their work "bumped" over a pleasant, courteous client. Being nice to the lowly people you deal with has more benefits than just karmic ones.

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  • My biggest pet peeve about clients is when they refuse to believe in your 10 years of experience with certain issues, and just want it their way, no matter how wrong their way is.

    But hey, you get paid no matter what in the end.
  • I have always found that being nice to the cleaners, janitors and secretaries is of the utmost importance. These normally invisible people who have such a vital role to play in your day to day well-being are well worth pandering a lot.