It seems that every time I have to deal with customer support it turns into some painful saga.
I'm expecting a package shipped to my house via UPS to arrive Tuesday. I've been tracking the package to see where it was. Tuesday they attempted to deliver the package but claimed the address was invalid and had to be corrected. They attempted again today but the package was refused, which I found odd because nobody was home to refuse it. I called up the nice folks at UPS and found that they "corrected" my address from "1 Porterwood Drive" to "543 Porterwood Drive" because that's what the computer said to do. Why nobody thought this was odd is beyond me, especially as they've delivered a couple of packages to me since I've moved here. I confirm my address, give directions in case finding the first house on the road is too difficult, and ask that they leave it on my deck because I won't be in. Like normal people I'm not in during the times when UPS deliver. I get home and find a message on the machine saying that the driver won't leave the package on my deck because he feels it's not safe enough. I have to call back and reschedule the delivery for Friday at work.