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gav (2710)

gav
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http://www.estey.com/
AOL IM: flufflegavin (Add Buddy, Send Message)

Hacker in NYC.

Journal of gav (2710)

Friday November 21, 2003
11:01 AM

Flashback to Monday evening...

[ #15924 ]

My DSL isn't working. It's rejecting my password. I call the nice folks at Verizon to find out what the matter is:

[ long hold time ]
Verizon: what's your phone number?
Me: XXX-XXX-XXXX
Verizon: Business or residential?
Me: Residential
Verizon: Is that a dial-up account?
Me: No
Verizon: Sorry this is the dial-up technical support number, the automated system must have transfered you here by mistake.
[ music ]
Verizon: what's your phone number?
Me: XXX-XXX-XXXX
Verizon: Business or residential?
Me: Residential
Verizon: What state is that?
Me: Vermont
Verizon: Sorry this is west coast support, I'm unable to lookup your details.
[ transferring to another department ]
Verizon: what's your phone number?
Me: XXX-XXX-XXXX
Verizon: Business or residential?
Me: Residential
Verizon: Can you confirm your name?
Me: Gavin Estey
Verizon: Can you spell it?
Me: G-A-V-I-N E-S-T-E-Y
Verizon: Thank you Kevin.
Me: No GAVIN
Verizon: What state are you in?
Me: Vermont
Verizon: Sorry I can't help you I'll have to transfer you to the east coast support number...
[ long hold... helpful automated messages telling me to reboot my machine ]
Verizon: what's your phone number?
Me: XXX-XXX-XXXX
Verizon: What's the problem?
Me: I can't log in. I get a PPPoE authentication error.
Verizon: Your DSL account has been deactivated.
Me: That was supposed to happen on the 24th.
Verizon: That's the date it's going to be moved to your new address.
Me: So why is it deactivated now? Can't you un-deactivate it?
Verizon: Sorry that's impossible. We can give you a free dial up account though.
Me: Thanks. So am I being billed for my DSL now you've turned it off?
Verizon: I can't find that out. You have to talk to our billing department who are closed now.
Me: Ok. So can I check to see what address you are going to send my new modem to?
Verizon: You need to talk to sales... but they close at 6pm.
Me: Ok. So as you've already de-activated my DSL can you move the date up from the 24th.
Verizon: You'd have to talk to the cancellation department... but they're closed.
[ click ]

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  • What a bunch of tools! I hate places that when you call support, they can't seem to support anything!

    At least they thought your name was Kevin. Maybe someone will one day call me Gavin and complete the circle of stupidity.