Thought for the day; if you are nice to people who provide a service to you, they'll provide a better service.
At work I'm usually juggling a couple of projects at once. The clients that get priority are usually the ones that are nice. Which of these clients is going to get something done quicker?
<Client A> You promised this three weeks ago! Nothing's working! I'm going to complain about 10 things that you have no control over. Make the error message bold.
<Client B> How are you doing? Sorry to bother you, but if you could just make the error message bold I would really appreciate it. Thanks.