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gabor (1626)

gabor
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http://szabgab.com/

Perl developer and trainer [szabgab.com]
Test automation using Perl [szabgab.com]

Journal of gabor (1626)

Saturday October 23, 2004
08:18 AM

Web based CRM in Perl

[ #21481 ]
I am looking for a free, web based CRM tool, preferably written in our favorite language. I am trying to put together a shopping list. I already know that it should be able to
  • Have multiple users
  • Look at the history of a client (phone calls, e-mails, offers etc.)
  • Manage tasks on a per user basis
  • Have a supervisor who can look at the activity of the other users

Any recommendations ? If not in Perl then in another language ?

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  • http://www.bestpractical.com/rt/

    http://otrs.org/

    There are probably others as well.

  • It's in PHP but looks quite nice. And there is commercial support available as well. I've not used it, but I have considered installing it at $dayjob to replace Salesforce.com (which we aren't using nearly enough of it's features).
    And I just read that the latest 1.5 release has an import for many competing crm apps.

    Homepage:
    http://www.sugarcrm.com/home/

    Reviews:
    http://www.nwfusion.com/news/2004/091304sugarcrm.html
    http://www.co mputerworld.com/softwaretopics/crm/story/0,10801,95750,00.html
    http://news.zdne t
    --
    "Perl users are the Greatful Dead fans of computer science." --slashdot comment