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davorg (18)

davorg
  dave@dave.org.uk
http://dave.org.uk/
Yahoo! ID: daveorguk (Add User, Send Message)

Hacker, author, trainer

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Journal of davorg (18)

Wednesday July 21, 2004
04:12 AM

nms Support

[ #19968 ]

I finally got round to implementing the changes to the nms support pages that I mentioned a couple of weeks ago.

Any suggestions for improvement gratefully received.

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  • First, switch the order, so 'general public' option comes first. Now change it so it reads from the general public's point of view.
    • The web site I was using is broken and I want to report it to the person that is running it.
    • I was setting up a nms script on my site and I'm having problems with it.

    Okay now the pages themselves. Remember that a confused user thinks that *we* are part of the site that they are visting, so on the "I want to report a problem on the site" section you need to explain first of

  • Passive, convoluted sentences confuse people. Active sentences are clear. The first page can and should say something like:

    Is the problem with a website that you run?
    - YES
    - NO

    After that, I'd suggest looking for anything that can possibly be (mis)read as a subtle insult and rewriting it to not be insulting. An insulted person doesn't learn - in fact they generally become impervious to learning and hence more irritating. For instance at the start of http://nms-cgi.sourceforge.net/support1.html [sourceforge.net] I'd str