use Perl

• Suggestion (Score:2)

  by 2shortplanks (968)

  First, switch the order, so 'general public' option comes first. Now change it so it reads from the general public's point of view.

  • The web site I was using is broken and I want to report it to the person that is running it.
  • I was setting up a nms script on my site and I'm having problems with it.

  Okay now the pages themselves. Remember that a confused user thinks that *we* are part of the site that they are visting, so on the "I want to report a problem on the site" section you need to explain first of
  • Re:Suggestion (Score:1)

    by Aristotle (5147)

    Adding my vote for all suggestions — top notch.
• Use short sentences (Score:1)

  by btilly (5037)

  Passive, convoluted sentences confuse people. Active sentences are clear. The first page can and should say something like:

  Is the problem with a website that you run?
  - YES
  - NO

  After that, I'd suggest looking for anything that can possibly be (mis)read as a subtle insult and rewriting it to not be insulting. An insulted person doesn't learn - in fact they generally become impervious to learning and hence more irritating. For instance at the start of http://nms-cgi.sourceforge.net/support1.html [sourceforge.net] I'd str
  • Re:Use short sentences (Score:2)

    by davorg (18)

    Bah. You'll take all of the fun out of supporting nms users :)
    
    You are, of course, right tho'.