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Journal of ask (83)

Thursday October 10, 2002
01:01 PM

Free Support Here!

[ #8303 ]

Dave is getting tired of support mails.

I get oodles of mails like that, asking me all sorts of odd stuff. To ask@perl.org and to ask@develooper.com. Often it doesn't even have anything to do with perl. "How come I can't get C98++ to work?" And why is it I should know again? What is C98++ anyway?!

So anyway, my solution is using one of two tools:

1) Standard mail redirecting people to the lists and such. Just once I had to take the time to write a relatively nice and polite mail explaining that I don't have time and this and that resource will be better. If I didn't have the standard mail I would end up telling everyone "because you are a stupid asshole, shut the fuck up." and I would really rather not.

2) Just say no. "Do you know where I can find a program that will do [X]?". (where X usually is something you wouldn't want anyone to do anyway). "No, I don't."

  - ask

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  • And why is it I should know again?

    ask@perl.org may appear to be a generic perl.org email address, beginner mailing list, some service akin to Ask Jeeves [askjeeves.com] or whatnot rather than a mailbox owned by a guy named Ask.

    at least that's one theory :)