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ajtaylor (1283)

ajtaylor
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http://www.drewtaylor.com/

Journal of ajtaylor (1283)

Tuesday March 19, 2002
01:14 PM

Arrogance of carriers

[ #3645 ]
Here's my favorite quote of the day. It's from a NY Times article about number portability for cell phones. (http://www.nytimes.com/2002/03/18/technology/ebusiness/18NECO.html)

Asked whether the customers' perspective had become lost in this debate, Ms. Hoskins of Verizon said, "Carriers are in the best position of figuring out what consumers want."

Need I say more? Is it any wonder why competition benefits consumers so much with the incumbent carriers thinking they know everything? The paragraphs immediately following are just as good:

Yet one Verizon customer who filed a comment with the F.C.C. said he was reluctant to switch providers because of the cost and trouble involved — even though another carrier offered a feature he would like that was not available through Verizon.

"Being a Verizon customer," he wrote, "I find it hypocritical that they fought so hard to prove they were competitive when it came to their being allowed to enter the long-distance telephone market and now they are fighting just as hard to reduce the competitiveness of the wireless industry."

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