Asked whether the customers' perspective had become lost in this debate, Ms. Hoskins of Verizon said, "Carriers are in the best position of figuring out what consumers want."
Need I say more? Is it any wonder why competition benefits consumers so much with the incumbent carriers thinking they know everything? The paragraphs immediately following are just as good:
Yet one Verizon customer who filed a comment with the F.C.C. said he was reluctant to switch providers because of the cost and trouble involved — even though another carrier offered a feature he would like that was not available through Verizon.
"Being a Verizon customer," he wrote, "I find it hypocritical that they fought so hard to prove they were competitive when it came to their being allowed to enter the long-distance telephone market and now they are fighting just as hard to reduce the competitiveness of the wireless industry."