Stories
Slash Boxes
Comments
NOTE: use Perl; is on undef hiatus. You can read content, but you can't post it. More info will be forthcoming forthcomingly.

All the Perl that's Practical to Extract and Report

use Perl Log In

Log In

[ Create a new account ]

ajt (2546)

ajt
  (email not shown publicly)
http://www.iredale.net/

UK based. Perl, XML/HTTP, SAP, Debian hacker.

  • CPAN: ATRICKETT [cpan.org]
  • PerlMonks: ajt [perlmonks.org]
  • Local LUG: AdamTrickett [lug.org.uk]
  • Debian Administration: ajt [debian-adm...ration.org]
  • LinkedIn: drajt [linkedin.com]

Journal of ajt (2546)

Wednesday November 12, 2003
08:40 AM

amazon.co.uk and the late delivery....

[ #15725 ]

Recently I ordered a few books and DVDs from this famous online retailer. I've been dealing with Amazon.com and Amazon.co.uk for nearly 7 years now, and in the past I have found their service to be good, and their prices mostly reasonable.

This most recent order has not been up to their usual standard, and I'm very annoyed with them. I ordered a number of items all on 24hour availability. I expected an email within a few days letting me know that they had been dispatched and would be with me soon. A week after ordering I checked their site, and the estimated delivery date was now in the past and nothing seemed to have happened, they were still waiting to dispatch.

I sent in an email asking "Where's my stuff?" and got a minion assuring me that they would look into it. Nothing happened. A week later, a dispatch email arrived saying one item had shipped, and the following day one item from the order did arrive.

I waited, and then complained again. By now more than 14 days had passed, the rest of the order was still marked as dispatching soon, and the estimated date was now over a week in the past. Nothing, not a sausage, they didn't even bother to reply.

I waited, still nothing, again I complained. This time I told them if it's not here within 48 hours then I don't want the stuff, and if it does arrive after the expected date they can pay to collect it, and I expect a full refund. I've also told them that I'll never do business with them again.

I don't mind that things are not on time, they have weasel words in the terms and conditions anyway, what I do hate is them no bothering to let me know that they are having problems, or any attempt to apologise!

The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
 Full
 Abbreviated
 Hidden
More | Login | Reply
Loading... please wait.