«Finally, I knew my days were baked when a director turned his back on me to draw a diagram of the passionate discussion we were having. The company man exerts his control either by flipchart or PowerPoint. The organisation man of the 1950s is not dead: he just uses different tools. [...]Dysfunctional institutions mobilise to defend themselves at their weakest points. They want passion in their organisation, but when they woo it, they try to control it because they fear it more than anything. So creative energy is tamed and cooled by the twin weapons of hierarchy and silence.»
--"I quit!: She was the new girl with the Midas touch - and then management reared its ugly, useless head. Hilary Burden reveals the danger that lurks in the modern British office"