"Hi Aaron - I've set you up with monthly billing from 28 August, and put a 10% free software discount on both your machines."
In response to me asking to merge my vm accounts into one, and mentioning off hand that I keep forgetting to get a free software discount code.
In case you haven't heard of them, Bytemark are a small hosting company in the UK, that provide virtual private servers, dedicate servers and stuff.
Very personal service, very helpful and clueful. Possibly not the cheapest around but referral and free software discounts certainly make it good value for me.